Lead Epic Principal Trainer Internal Only Department Only

Lead Epic Principal Trainer     

Job Code: 29135    

Position Summary

The Lead Epic Principal Trainer is a progressive learning and development professional focused on supporting Kootenai Health’s education goals for the Epic EHR and other information systems’ deployment, adoption, and optimization activities. Collaborates with other IT team members and operational stakeholders to support implementation, adoption, and education for business and clinical information systems and technologies deployment and optimization. Leads and mentors other principal trainer and members of the training team, organizes and prioritizes assignments, performs peer review and provides technical feedback.

Responsibilities

•    Provides leadership for an identified group of trainers; mentors and develops other team members through coaching and influence rather than through direct supervision

•    Monitors and manages work assignments for an identified group of trainers; organizes and prioritizes tasks, tickets and deliverables

•    Leads Incident Management and Problem Management efforts

•    Designs, writes, creates, and maintains curriculum and adoption materials, including multimedia deliverables, to lead in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned

•    Incorporates instructional design best practices and adult learning theories to address a target audience’s learning needs

•    Supports, designs, and maintains technical training environments needed for education delivery including support of the Epic Credential Training Program Trouble-shoot issues related to scenarios and system training environments

•    Works with Principal Trainers from Epic Community Connect host and other Affiliate programs to support Epic MST and ACE environment(s), and other tools as assigned

•    Collaborates regularly and closely with application and build analysts and teams so that educational design is consistent with workflows and application build

•    Trains, mentors, and communicates with Kootenai Affiliates, Community Connect, and other Epic Credential Trainers

•    Assists with the content to build out the Epic program course catalogs and course schedules

•    Ensures all scheduled classes are covered with appropriate lead instructors and support teams

•    Assists with the completion of the Epic training calculator

•    Develops and analyzes assessments, evaluations, and other feedback mechanisms to determine effectiveness of education deliverables and delivery, providing recommendations for and/or instituting improvements in accordance with best practice and adult learning theory to achieve education goals

•    Supports role mapping and training logistical planning

•    Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assigned

•    Maintains understanding of workflows, policies, procedures and constraints in core clinical or business area(s) of responsibility

•    Successfully completes and maintains certification(s) in assigned Epic applications and modules

•    Other duties, including analyst build in certified or proficient applications, as assigned    

•    Relies on experience and judgment to plan and accomplish goals    

•    Regular and predictable attendance is an essential job function    

•    Performs other related duties as assigned    

•    Competent to meet age-specific needs of the unit assigned    

Requirements and Minimum Qualifications

•    Bachelor's Degree in Education, Instructional Design, Adult Learning, Organizational Development, Informatics, healthcare or equivalent education/experience required

•    4 years’ experience in roles focused on designing and writing education and training materials and/or delivering training or informatics support in a complex healthcare environment preferred

•    Prior lead or supervisory experience preferred

•    Other required system application certifications to complete work as assigned 

•    Clinical licensure and work experience (i.e., Nursing, Respiratory Therapist, Technologist, Pharmacist, Clinical Lab) that relate to assigned clinical applications preferred 

•    Recent work experience in revenue cycle operations for assigned revenue cycle applications (i.e., Admitting/Registration, Billing and Collections, Health Information Management, Single Billing Office) preferred

•    Epic certification in one or more Epic modules as assigned. 

•    Certification to be initiated as directed and completed within 90 days from commencement of Epic training. Must remain current in certification or proficiency

•    Comprehensive understanding of clinical or business principles to evaluate information system needs 

•    Familiarity with diverse healthcare information systems

•    Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

•    Experience working with online project document repositories (i.e., SharePoint)

•    Ability to work on multiple priorities simultaneously with confidence and independence through to completion

•    Ability to work in a fast paced environment with project/program deadlines

•    Understand and explain complex technical concepts in terms understandable to non-technical end users

•    Excellent analytical skills to translate workflow and application concepts to a curriculum

•    Excellent interpersonal, listening, verbal, and written communication skills in professional English

Working Conditions 

•    Must be able to lift and move up to 10 lbs

•    Must be able to reach arms above or below shoulder height

•    Must be able to maintain a sitting position

•    Typical equipment used in an office job

•    Repetitive movements

•    Remote eligible